Late on Sunday night I got a notification from Princess on Facebook of a response to my post. This is what it said: Hi Vickie, we apologize for the frustrating situation this weekend. We value your loyalty, and we take your concerns to heart. Based on the feedback we've received, for the time being both room service and Alfredo’s pizzeria charges being trialed on Regal Princess will be halted. We acknowledge we need to provide our guests prior notification of any such changes to our onboard experience, and we promise to do this in the future.
Note there was no comment from Princess about the added fee for mix in highballs.
Wow! Obviously Princess took all our comments/emails seriously and responded quickly. Is it the answer I want, no not 100% but I am willing to celebrate this victory. It seems Princess thinks the main issue was how they implemented the fee with no notice, but I am not sure they understood that the added fees was also a big issue. That all the nickel and dime fees that they are looking at adding is not what their loyal fans want.
The person (Av8tor) on Cruise Critic who is on the Regal’s inaugural cruise posted Monday that a letter was delivered to the cabin with the following comments: We did get a letter in our cabin regarding the Alfredo’s and room service charges. It said that the fees were part of a trial being conducted by Princess. They admitted that they’ve received negative feedback regarding the absence of pre-notification and due to that, the charges will be stopped!! It went on to say they would reverse the charges for people that already had the charges posted to their accounts. They said that in the future they will give guests sufficient prior notice as they continually review their on board product offerings and associated charges. I’m sure all the e-mails and FB posts helped to stop this (at least for now), so for all how helped: THANKS!
So for now it is a wait and see on what the future will hold.
But never underestimate the power of people and how they can quickly mobilize to make change.